FAQs

Question: Do I have to have a cell phone or purchase cell service as well as FleetSat service?

Answer: No, the FleetSat GPS fleet tracking system provides a complete service including the GPS tracker, software and network connectivity to the tracker. All you need is a PC with an internet connection and a vehicle to track!

Question: How much will GPS vehicle tracking cost? Answer: FleetSat has several plans to suit your needs. With a carefully chosen plan you will have a low fixed monthly price to track your vehicle.
Question: I do not want my drivers to be aware of the FleetSat GPS tracker in the car. Can I install it and track without them knowing? Answer: The answer is "yes!" A good installation is virtually undetectable by the vehicle user. It is important to follow the instructions given in the installation guide to ensure the tracker is both hidden and fully functional.
Question: What if my driver speeds or goes outside the geofence and I am not at my computer? Answer: You can receive alerts to your cell phone telling what the alert is for and their location. For speeding it will say what the speed is. For breaking a geofence, it will give location to within 50 feet, time of day and speed.
Question: How often does the FleetSat GPS system locate my vehicle? Answer: Your vehicle is located every 1, 2, or 5 minutes while it is in motion (Depending on the service you purchase). Sometimes your vehicle will be out of cellular coverage but you will still receive these locations when your vehicle comes back into cellular coverage. However, there will be times when your device is hidden from GPS satellites so you will miss these locations but that should be infrequent.
Question: How accurate are the speed and geofence alerts? Answer: The device reports its location every 1, 2, or 5 minutes while in motion. The reported speed is the speed when the location is taken so you will receive a speed alert if your driver is speeding at the instant of the location. The smaller the location interval the smaller the interval your driver can speed without detection. Similarly, with geofence alerts, the entry or exit of a geofence is determined when a location is taken. The smaller the time interval between locations means the sooner you will know when a driver has entered or exited a geofence.
Question: How many geofences are supported? Answer: You can have 50 geofences for each GPS vehicle tracking device and 50 global geofences per account. Each geofence is square and centered around an address that you specify.
Question: How many alert recipients are supported? Answer: You can have 3 alert recipients for each device. A recipient may be either an email address or a cell phone number. If a recipient is a cell phone then the message will be delivered as SMS.
Question: Where will the FleetSat unit work? Answer: The FleetSat GPS tracking device will work in the US, Canada and Mexico (special pricing and activation needed for Canada and Mexico use).
Question: What type of mapping does FleetSat use? Answer: FleetSat uses Google mapping which includes a standard map, satellite, terrain, and hybrid (lays map over satellite image).
Question: What information is transmitted by the FleetSat GPS tracking unit? Answer: Each GPS record consists of the following:
  • Date
  • Time
  • Location: Address, City, State, Zip
  • Speed
  • Direction of travel
Question: What is involved in maintaining the system? Answer: There is no maintenance required. Once the FleetSat GPS tracking device is installed, you are on your way to increased efficiency and productivity.
Question: Can I locate my vehicle before my next update? Answer: FleetSat users get 10 locates to use during each month. This gives users the ability to locate a vehicle in between their normal locates.
Question: How do I use the Starter Disable feature? Answer: Log onto the web site, press the "Starter Kill" icon and from that point forward when someone attempts to start the vehicle, the starter will be cut out.
Question: How do I use the Door Unlock feature? Answer: Log onto the web site, press the "Door Unlock" icon and it will unlock the doors within one minute.